Practice Manager

The Nuu-chah-nulth Tribal Council’s Usma Family & Child Services (F&CS) is seeking a full-time, permanent Practice Manager based in Port Alberni, BC. Reporting to the Director of Usma F&CS, this role is designed to ensure culturally safe, client-centered and effective service delivery within Usma F&CS. The Practice Manager collaborates with the Director to provide supervision of the Usma F&CS leadership team and provides interim day-to-day operational coverage in the absence of the Director, as delegated. 

 

Responsibilities Include

• Provide operational leadership through clinical oversight, supervision, and mentorship to Team Leaders.
• Ensure culturally safe, client-centered service delivery.
• Support staff in navigating legislation, policies, and procedures.
• Participates in responding to serious incidents involving children and youth.
• Collaborates with Usma leadership and Nuu-chah-nulth communities to improve service quality.
• Build and maintain respectful partnerships with communities and agencies.
• Oversee performance management and HR processes.
• Assists the Director with program planning and staff development through training and coaching.

Preferred Qualifications

• Degree in Social Work, Child and Youth Care, or related field (Master’s preferred).
• 7+ years in delegated child welfare, including guardianship and permanency planning.
• 5+ years supervisory experience in a delegated setting.
• Current C6 delegation and strong knowledge of child welfare legislation.
• Proven leadership, coaching, and team development skills.
• Experience with Nuu-chah-nulth communities and cultural practices.
• Strong communication, organization, and database/reporting skills.

• Valid BC Driver’s Licence, reliable vehicle, and clear criminal record check.

   

Competitive benefit package and salary based on qualifications and experience: annual salary range $105,000 - $120,000.